Below is the available information compiled from local aging offices for Medicare Open Enrollment assistance for this fall.

During this time, people with Medicare may join, switch, or disenroll from a Part D prescription drug plan or a Medicare Advantage plan, or switch to Original Medicare with or without a Medicare Part D plan.


Chester County Department of Aging Services

The Chester County Department of Aging and APPRISE health insurance counselors will provide free, confidential assistance to Medicare beneficiaries during the Annual Open Enrollment period.

For information, visit, or email Call APPRISE at (610) 344-5234 to schedule a phone appointment.

Or call to schedule an individual phone appointment at:


• Coatesville Area Senior Center – (610) 383-6900

• Downingtown Area Senior Center – (610) 269-3939

• Kennett Area Senior Center – (610) 444-4819

• Oxford Area Senior Center – (610) 932-5244

• Phoenixville Area Senior Services Center – (610) 935-1515

• Surrey Services for Seniors, Devon – (610) 647-6404

• West Chester Area Senior Center – (610) 431-4242


Cumberland County Aging & Community Services

Cumberland County Aging & Community Services’ Open Enrollment counseling sessions will be done remotely and will require an appointment.

For those who do not want to do their counseling session remotely, there will be appointments available for face-to-face sessions at the agency. An appointment will be required for the remote sessions as well.

Call (717) 240-6110 to schedule either a remote or face-to-face appointment. Appointments are highly recommended; there is no guarantee walk-ins will be accommodated.


Dauphin County Area Agency on Aging

Dauphin County Area Agency on Aging will not be doing any Medicare Annual Open Enrollment events this year due to the COVID-19 pandemic.

Medicare beneficiaries can call the Aging office at (717) 780-6130 to be assisted through virtual counseling options.


Lancaster County Office of Aging

To ensure the health and safety of beneficiaries and counselors, Lancaster County Office of Aging will provide individual Open Enrollment assistance this year in three ways: virtual visit with a counselor, telephonic visit with a counselor, or mail-in.

Call the office (717) 299-7979 for more information or to schedule a counselor appointment.


Lebanon County Area Agency on Aging

Medicare Open Enrollment counseling through the Lebanon County Area Agency on Aging’s APPRISE program will be by appointment only, either in person or by phone.

All CDC guidelines will be followed for in-person appointments.

Individuals are asked to call the office from their car at the time of their appointment; a greeter will meet them at the door, take their temperature, and ask the COVID-19 screening questions. The greeter will then bring the individual back to their appointment.

If an appointment is scheduled by phone, a counselor will call the individual at their scheduled appointment time.

To schedule a free Medicare counseling appointment, call (717) 273-9262. For more information, visit


York County Area Agency on Aging

APPRISE is the state health insurance assistance program in Pennsylvania, providing free, unbiased insurance counseling to people on Medicare.

APPRISE counselors are specifically trained to answer any questions about your coverage. They provide clear, easy-to-understand information about your Medicare options and can assist in comparing plans for 2021.

APPRISE counselors also explore if you qualify for any financial assistance programs to get help paying for your prescription drugs or Part B premium.

In an effort to protect APPRISE’s clients and counselors from community spread of the coronavirus (COVID-19), all plan comparisons will be conducted remotely.

Appointments are required, so please call the York County Area Agency on Aging at (717) 771-9042 or (800) 632-9073 to speak with an APPRISE counselor and schedule your free comparison.

Have questions?

We are just a click away!